Leading aerospace manufacturer transforms Enterprise Quality Management with SAP FIORI
Overview
Our client, a leading aerospace manufacturer faced critical inefficiencies in their quality process management. With more than 30 disconnected systems across 20 groups and disciplines, they faced a high volume of manual tasks, delayed turnaround times (TAT)and a growing backlog.
To support enterprise-wide quality initiatives and enable digital transformation, they needed a unified, real-time and user-friendly solution to manage Quality Notifications (QNs) and Material Review Board (MRB) processes more effectively.
The Challenge
Complex, manual processes slow down quality workflows
Despite being a global aerospace leader, our client faced mounting inefficiencies due to fragmented systems and outdated quality management processes. In addition, they faced:
- Dependencies on multiple systems to track quality management data
- Highly fragmented process landscape
- Significant backlog in quality notifications and MRB processes
- Heavy dependence on manual steps and outdated interfaces
- Lack of real-time status visibility, causing delays in decision-making
- Inefficient task tracking and disposition workflows
- Limited scalability and poor user experience in legacy systems
- Redundant efforts across teams due to disconnected platforms
The Objective
Driving digital efficiency in quality management
Our client wanted to streamline and automate their end-to-end quality notification and disposition process while enhancing user experience, reducing delays and enabling real-time visibility across global teams.
The Solution
Modernizing quality management with SAP FIORI-driven optimization
To address these challenges, our client partnered with HCLTech to implement a digital process optimization (DPO) solution leveraging SAP FIORI. The intuitive, mobile-ready GUI was designed to bridge the gap between SAP ECC and S/4HANA, enabling seamless integration and streamlined user experience across diverse design, manufacturing, quality, operations and inspections. Key features of the solution included:
- Building a robust process using SAP FIORI to run an end-to-end quality management process
- Integrated dashboard and enabled auto assignment of notifications
- Automation of tasking and license completions (e.g., export licenses, global trade markings)
- Enhanced search functionality and prioritization dashboards
- Mistake-proofed systems for real-time hold status tracking
- UIX upgrades for scalability and easier future upgrades
- QN templating and FPY (First Pass Yield) processing enhancements
The Impact
Transformational gains in efficiency, accuracy and scalability
The implementation of the SAP FIORI-based solution delivered significant value for our client within the first year and continues to unlock more benefits:
- Inventory reduction and improved tracking - $38M savings
- Unified End-User experience through Digital Engagement
- 90% reduction in backlog
- 5-day reduction in TAT (Turnaround Time)
- Over 325% Internal Rate of Return (IRR) with payback in 2–3 years
- Up to 70% reduction in process-related turnback
- 60% efficiency gain from upgraded user interfaces
- 10%+ cross-organizational productivity improvements
- 75% fewer clicks and 40% reduction in manual steps
This transformation not only enhanced operational speed and accuracy but also aligned with broader corporate goals like meeting Engine and Spares MRP, reducing enterprise pain points and enabling global workforce scalability through a future-ready digital platform.
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